Account Manager (End User)

Who we are & what we do:

Our mission at Techbuyer is to provide innovative and sustainable IT solutions that deliver performance without compromise. We are committed to reducing the environmental impact of the IT industry, by extending the lifespan of hardware, conserving resources, and minimising electronic waste. We have 19 years of success behind us, with our 215 colleagues in locations around the globe and our head office in Harrogate.

At Techbuyer we are driven by values of supportiveness, openness, and integrity, which shape our company culture and drive our team to deliver the best service for our customers.

Job Summary

This role is within a team which is a key driver in accelerating Techbuyer’s expansion across the UK. As an End User Account Manager, you will work under the direction of the Head of End User sales, working to the top tier of Techbuyer’s customers and prospects. Within the role, you will aim to create net new business and redevelop business relationships from our current and future account base, building your own managed account base.

You will be tasked with understanding the full Information Technology needs of each end user, building peer-to-peer relationships across the customers and prospects, and correctly positioning the whole portfolio of Techbuyer Limited’s products, services and enterprise solutions.

You will be expected to manage your own time, work with both the pre- and post-sales technical architects to help designing solutions that meet your customer’s unique business needs whilst gaining support and expertise from your peers. Internal resource and from the Vendor and Distribution relationships. Key vendors (but not limited to) that you will be working with would include HPE, VMware, Veeam, AWS and Microsoft.

The role has the ability to sell both new and refurbished solutions.

Ultimately you are responsible for delivering on monthly and quarterly sales targets for both new and refurbished solutions, all whilst maintaining the highest level of service excellence throughout your customers.

Responsibilities

Managing end-user opportunities and prospects, ensuring that all aspects of Techbuyer’s enterprise solutions, products and services are positioned correctly with the customer, to deliver maximum value to both the end-user and the Techbuyer Group
Develop solid and strategic relationships with key decisions makers, influencers and IT departments within your prospects, customers or generated leads
Working closely with Techbuyer’s Marketing teams to help generate leads and opportunities throughout our chosen markets across the UK
Become an expert working with the key Vendors and Distribution Partners to provide the best possible solutions and services to each customer
Understand and learn Techbuyer’s refurbished offerings so you can position these with the customers, where suitable
Identify up-sell & cross sell opportunities within your customer and prospect base to include legacy kit and the latest and evolving technologies within the industry
Partner closely with all internal Techbuyer teams including Marketing, Engineering, Order Processing, Operations, Project Management and Technical to maximise the relationships within each customer and prospect
As the company culture promotes helping others, ad hoc tasks may be assigned to the job holder that are not listed above
The job holder is expected to understand and work according to the requirements of the Techbuyer Quality Management System

Required Skills or Training

3 to 5 years of complex IT Infrastructure sales preferred
Achieving set sales KPI’s including GP and activity.
You are expected to achieve the set GP target. This is a yearly number which will be evenly distributed over Techbuyer Limited’s 12month financial year.
You are expected to regularly make calls, setup Teams meetings and work over email
Actively uncover HPE sales opportunities to help Techbuyer retain its silver and strive for the gold level partnership status
Strong knowledge of key decision drivers within the IT industry
Solution selling covering the full IT lifecycle, hardware, software, and services
A solid understanding of IT industry trends, challenges, and concepts
Excellent presentation skills
Ability to build relationships and work effectively with a variety of organisations, management levels, cultures, and personalities both internally and externally
Effective verbal and written communications skills with the ability to produce detailed sales and marketing communications.
Exceptional commercial ability
Ability to work with and build peer-to-peer strong working relationships across the UK’s IT industry

Values We Live By

These are the principles we embrace that we hope you will share.

Reflect our company value of being Customer Focussed by responding our customer needs with dedication and reliability and providing exceptional service that sets us apart from competitors
Foster a supportive and collaborative approach with colleagues, customers, and suppliers, to achieve collective success
In-line with our sustainable ethos, drive tangible actions to minimise our environmental impact and promote social responsibility within the organisation
Embrace our culture of openness by valuing employee opinions and manifesting transparency
Demonstrate resourcefulness and problem-solving skills in alignment with our company values
Embrace a strong commitment to integrity, upholding the highest ethical standards in all our business interactions

Benefits:

Competitive salary
Staff discount on stock products
Private Healthcare & Dental
Flexible pension options including salary sacrifice .
Complimentary flu vaccinations
Cycle to Work scheme through salary sacrifice
Tech scheme through salary sacrifice
E Car salary sacrifice scheme
Income Protection insurance
Regular social events, internally & externally
22 days holiday plus bank holidays + 1 extra day for every year of service (up to 5 years)

The Legal Bits:

All applicants selected for this position will need to pass reference & security checks to qualify for employment with Techbuyer.

We are committed to promoting equal opportunities in employment. You and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.

By submitting your CV you give Techbuyer permission to share your CV and information with any relevant employee in our internal hiring process. Your CV and any notes made will be confidentially disposed of once a hiring decision has been made.

Job Type: Full-time

Pay: From £24,000.00 per year

Benefits: